For app orders, your receipt is automatically sent to the email on your account after every purchase. You can also find it in the app under My Account → History. 

For in-store orders, reach out to the store via our locations page with your store location with the following:

• Order total
• Order location
• Name under the order (if applicable)
• Date of purchase
• Time of purchase

Please note that some in-store order receipts cannot be pulled if it’s been over 90 days.

We can confirm your gift card status and resend it if needed. To use your gift card, you will need:

• Card number (13 digits)
• PIN / registration code (6 digits)

If you are unsure of these numbers, please let us know your e-gift card Order Number (4 digits) and we can help from there!

You can create an account in two ways:

• In-store: Enter your phone number at checkout and complete registration via text link

App: Download the Toastique app and follow the prompts

Please specify the location you are interested in. Your inquiry will be shared with the store owner if there are openings.

Hiring availability varies by location. You can check back in the future for opportunities.

E-gift cards are available online, and physical gift cards can be purchased in-store.

Enter the following at checkout:

• Gift card number (13 digits)
• PIN / registration code (6 digits)

We offer:

• Gluten-free bread and granola
• Gluten-free smoothies, juices, and select menu items
• Vegan, dairy-free, and vegetarian options

For severe allergies, notify staff to minimize cross-contamination.

Nutrition details are available on our website. Please see here!

We do not take reservations, but we offer ample seating for guests.

We do not offer private rentals in all Toastique locations, but catering may be available for your event. Please reach out to catering@toastique.com or submit a Catering Inquiry Form through our website.

Submit a Catering Inquiry Form through our website, and our events team will get back to you as soon as possible.

Please provide:

• Order location
• Order number
• Receipt or proof of payment
• Date of order
• Reason for refund request
• Any photo evidence (if applicable)

Some issues (such as taste preferences) may not qualify, but we may offer alternatives such as rewards or credits when appropriate.

If no order is found in our system, we recommend contacting your payment provider to dispute the charge.

We take these matters seriously. Please provide details about your visit, including the Toastique store visited, so the issue can be addressed and resolved.

Check your spam folder first — reset emails sometimes land there. Also note that reset links expire within 24 hours, so if yours has timed out just request a fresh one at toastique.myguestaccount.com. Still not getting in? Reach out through our Technical Support form with your  fullname, email address, phone number, zip code, and date of birth

First, please double check that the phone number entered at checkout was correct. 

If it was right and you're still not getting it, reach out through our Technical Support form with your  fullname, email address, phone number, zip code, and date of birth and we'll complete your registration manually.

You can update most of your account details directly in the app — tap the menu icon, go to Edit Account, and update your name, phone number, ZIP code, or email right there. If you need to update your birthday, just reach out through our Technical Support form and we'll take care of it for you!

Your account may not be fully registered. Complete setup using the link sent via text after entering your phone number in-store. If you cannot access the link sent via text, please provide the following information: name, phone number, email address, birthday, and zip code.

This is one of the most common things we see, and it's a super easy fix! It usually means your account was created in-store when you entered your phone number at checkout, but the full registration was never completed — so the system recognizes your email but your account isn't fully set up yet. Try requesting a password reset at toastique.myguestaccount.com and check your inbox and spam folder. Reset links expire within 24 hours, so if it's timed out just request a new one. 

If that doesn't work, no worries, we’ll figure this out together! Please reach out through our Technical Support form with your fullname, email address, phone number, zip code, and date of birth and we'll get you sorted — all your previous points will be right there waiting for you once you're in!

Every $10 you spend earns you 1 point. Once you hit 10 points, that's $10 in reward dollars ready to spend at your next visit. To earn points, just enter your phone number at the POS before you pay in-store, or log into your account when ordering through the app or website — your points will track automatically from there. You can track your progress right on the home screen of the app, or in your loyalty summary on your in-store or online receipt.

Two ways — whichever works best for you: Download the Toastique app (iOS or Android) and sign up directly, or enter your phone number at checkout in-store and tap the registration link we'll text you. When ordering through the app or website, just make sure you're logged into your account so your points track correctly. Either way, make sure you complete the full registration — that's what activates your rewards!

Welcome to the good stuff! New app members get a free 16oz juice on tap with any $10+ purchase. You'll also get a free smoothie on your birthday — just make sure your birthdate is filled in under Edit Account so we don't miss it!

Open the app and you'll see your points tracker right on the home screen. For a full breakdown — including reward dollars available by location and any special rewards like a free juice or coffee — tap My Account in the bottom nav.

Unfortunately not — points are only earned on orders placed directly through the Toastique app, website, or in-store. Third-party delivery orders don't count toward your rewards balance, so whenever you can, order direct and earn while you sip!

Gift card purchases don't count toward your rewards balance — but using a gift card to pay for your order is totally fine and your points will still earn on the order total!

Points can only be added at the time of purchase — make sure your phone number is entered at the POS before you pay, or that you're logged into your account when ordering through the app or website. Unfortunately we aren't able to retroactively add points after the fact, so get that phone number in before you sip!

Your accrued points never expire — they'll always be there waiting for you!

However, reward dollars and other rewards (like your free juice or free smoothie) do have expiration dates, so it's worth keeping an eye on those. You can check expiration dates two ways:

On your receipt — after every in-store, app, or website order your receipt will show any active rewards and their expiration dates, so you don't even need the app

In the app — tap My Account anytime to see your full rewards balance and expiration dates

First try logging out of the app and back in — rewards occasionally need a moment to sync. If it's still not showing, check that you're logged into the correct account tied to the phone number you use in-store. Still stuck? Reach out through our Technical Support form and we'll sort it out.

Rewards can only be redeemed in-store or through the Toastique app directly — they can't be applied to DoorDash, Uber Eats, or Grubhub orders.

Points earned on a returned item may be removed from your balance. If you have questions about a specific transaction, reach out through our Technical Support form with your account phone number and order details.

Delivery is handled by third-party providers. While we cannot control delivery timing, we can assist in resolving issues when possible.

For orders placed directly through a third-party app, refunds and missing item issues need to be resolved through that platform — they own the transaction and have the tools to make it right. If you want to let us know something went wrong, reach out to your local store via our locations page. Pro tip for next time — order delivery directly through our app or website for in-store pricing and a smoother experience!

Head to the Toastique app or toastique.orderexperience.net, select your nearest location, choose pickup or delivery, build your order, and check out. Make sure you're logged into your account so your rewards points are tracked!

Please try:

• Refreshing the page or closing and reopening the app
• Using a different browser or device
• If that doesn't work, call your nearest Toastique store and we can help troubleshoot

If the issue persists, please contact IT@toastique.com with:

• Screenshots of the error
• What device/browser you're using
• What step the issue occurs at

First, check your bank account to see if the charge is pending or posted:

• If pending: The charge will likely be removed automatically within 3-5 business days. No action needed.
• If posted: Please provide us with:
• Order number or receipt (if you have one)
• Date and time of attempted order
• Amount charged
• Payment method used

We'll investigate and process a refund if needed. You can also contact your bank to dispute the charge if it's not resolved within a few days.

Yes! The best way is through the Toastique app or website — just select delivery at checkout and a DoorDash or Uber Eats driver will bring it right to you. 

When you order through us directly, you pay the same in-store prices with no third-party markups + a delivery fee that varies per location! You can also find us on DoorDash, Uber Eats, and Grubhub, though third-party platforms set their own pricing so you may see slightly higher prices there.

Third-party delivery platforms set their own pricing and fees, which is why you might see a difference. The easiest way to get Toastique at in-store prices — even for delivery — is to order directly through the Toastique app or website. Same great food, same great prices, delivered right to you at the same price as in store + a small delivery fee that varies per location!

Most Toastique locations offer pre-ordering directly through their location page on our ordering site — typically up to 15–30 days in advance depending on the location. Just select your store, browse the menu, and choose your pickup or delivery time. For large group orders or events, we recommend submitting a catering inquiry for the best experience.

Once an order is placed it goes straight to the store to be prepared, so modifications and cancellations aren't always possible. Your best bet is to call the store directly as soon as possible — the faster you reach them the more likely they can help. Find your store's number on our locations page.

That's not the experience we want for you! If you're still at the store or nearby, the fastest fix is to head back in — our team will sort it on the spot. Otherwise reach out to the store directly with your order details and a photo if you have one. Find your store's contact info on our locations page.

Refunds are handled on a case-by-case basis by the store directly. Reach out to the location where your order was placed — you can find all contact info on our locations page — with your order date, order number if you have it, a description of the issue, and a photo if applicable. Please note that some situations like taste preferences may not qualify, but we'll always work to find a fair resolution!

Search "Toastique" in the Apple App Store or Google Play Store. 

New members get a free 16oz juice with any $10+ purchase — welcome to the club!

The app is available on iPhone (iOS) and Android. Keep your OS updated for the best experience. You can also order online at toastique.orderexperience.net from any browser.

Please reach out to IT@toastique.com with details about the issue you're experiencing. 

Include:

• What device/OS you're using
• What you were trying to do when the issue occurred
• Any error messages or screenshots of the issue
• A description of what's happening

Try:

• Updating to the latest version in your app store
• Clearing the app cache (Settings > Apps > Toastique > Storage > Clear Cache)
• Uninstalling and reinstalling the app

If it continues, please submit a screenshot and details to IT@toastique.com

We accept:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• Mobile payments (Apple Pay, Google Pay, etc.)
• Gift cards
• Rewards points (in-app)
• Cash (Accepted in-store at most locations)

Payment options may vary by store and ordering method.

We apologize if this happened. Please email It@toastique.com and provide:

• Order number or receipt
• Date and time of the charge
• Both transaction amounts
• Payment method used

We'll investigate and process a refund for the duplicate charge if confirmed.

Cash payments are accepted in-store at most locations. For app or online orders, you'll need to use a card or digital payment method. Contact your local store if you have questions about their specific payment options.

Yes! You can use reward dollars and a gift card together in the same transaction in-store.

Mobile orders are typically ready within 10-15 minutes. If your order isn't ready:

• Let the staff know your name and phone number
• They can check the status in the system
• If there's a delay, we apologize and will prioritize your order

Q: I placed a pickup order but can't find it. What do I do? 

A: Let the staff at the counter know your name and phone number—they can look it up in the system right away. If the order isn't there, please provide:

• Your phone number or name on the order
• Order date and time
• Store location
• What you ordered

We can track it down and either prepare it or issue a refund/credit.

Yes. You can return rinsed and cleaned bottles in-store for same-day credit on a cold-pressed juice. $1 off for 8oz/16oz bottles and $0.25 off for wellness shot bottles. Happy recycling!

Submit your interest through our franchising website by submitting a Franchise Quiz, and our team will follow up with next steps.

All juices and smoothies are vegan. Many bowls and toasts can be made vegan by removing honey.

We source organic and local produce when possible, but not all items are certified organic.

Pricing varies by location. Please check the online ordering page for your nearest store.

We love building partnerships that align with our “Nourish Every Moment” mindset. We prioritize partnerships and collaborations that feel authentic, bring value to our guests, and create meaningful, feel good experiences. For partnership inquiries, please contact marketing@toastique.com and include: 

• Your name and/or company/organization name 
• Type of partnership your proposing
• Expected outcomes and benefits 
• Let us know if you’re interested in a national partnership or if you’re looking to partner with a specific store/market, 
• Your contact information

Thank you for your interest in our band ambassador program! Please apply through our Brand Ambassador application form here.

Share Toastique through social content, in-store visits, and community engagement. Specific expectations will be outlined upon acceptance!

Perks may include complimentary Toastique, exclusive access to Toastique brand shoots and events, early access to new menu launches, and much more!

Our team will review applications and reach out directly to selected applicants.

 Someone who genuinely loves Toastique and has a passion for content creation. Our ideal ambassador is already sharing lifestyle and wellness content, stays active on social media, and is excited to bring Toastique to life in a creative, authentic way.